#Merchize’s support tries, sorta. But they suffer from the same issues that plague most #Asian nations who provide support to American customers:
- English misinterpretations that needlessly extend the time needed to answer questions
- ‘Reply Guy’ syndrome, where they answer what they think is being asked instead of what was actually asked
- Because they’re products of test-focused, punitive educational systems, they’ve been trained to only answer what’s being asked with little consideration for the implications (ie not much critical thinking)
The last point I confirmed when working with some #Indian web devs year back. One day I asked them to change the color of text on a page to white, which they proudly did – except the background of the page was white 🤦🏽♂️
In any case: Merchize support tries but they use #Facebook or a #chatbot on their website for support. They do not have a ticketing system, and thus they repeatedly ask me questions I answered days before. It’s just half-assed. They try, but they’re going through the motions.
